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27 December 2022, 20:10 WITA (GMT+8)
Last Updated 2022-12-27T12:10:41Z

Canon Service Tool V.5.103 Error Code : 002 (Troubleshooting)


Error code 002 is a common error that can occur when using Canon Service Tools. This error typically indicates that the printer is unable to communicate with the service tool software.

There are a few potential causes for this error:
  • The printer may not be properly connected to the computer or may not be turned on.
  • The printer driver may not be installed correctly or may be outdated.
  • The printer may have a hardware issue that is preventing it from communicating with the service tool software.
To troubleshoot this error, you can try the following steps:
  1. Make sure that the printer is properly connected to the computer and is turned on.
  2. Install the latest version of the printer driver and ensure that it is properly configured.
  3. Try restarting the computer and the printer to see if this resolves the issue.
  4. If the problem persists, you may need to try using a different USB port or cable.
  5. If none of these steps work, there may be a hardware issue with the printer. In this case, you may need to contact the manufacturer or a professional printer repair service for further assistance.
How to Solve Canon Service Tools v.5.103 Error code: 002
  • The service tool doesn't support the requested operation.
  1. Unfortunately not all functions in the Service Tool can be used.
  2. When the function key in the Service Tool is pressed, and an error code: 002 appears, it means that the Service Tool does not support the requested command.
  3. The conclusion is that not all buttons in the Service Tool can be used, so just ignore this error message and then select a function key that is supported by the Service Tool.
If you are having trouble repairing a Canon printer yourself, it is highly recommended to ask the nearest Canon Service Center for help or the nearest printer repair professional.

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