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27 December 2022, 18:42 WITA (GMT+8)
Last Updated 2022-12-27T10:42:41Z

How to Reset Canon MX370 Series - Error Ink Absorber Full


The Canon Pixma MX370 is a multifunction printer that can print, scan, copy, and fax documents. It is a compact and affordable printer that is suitable for home or small office use.

To use the Canon Pixma MX370, you will need to have it set up and connected to your computer or network. This process may vary depending on the operating system you are using and the type of connection you are using (e.g., USB, Wi-Fi, Ethernet).

Canon Pixma MX370 Series: MX370, MX371, MX372, MX374, MX375, MX376, MX377, MX378
Operator Call Errors
  • Error: Warning: The ink absorber becomes almost full.
  • Error code:
  • Main (black) – [1702], [1703]
  • Main (color) – [1704], [1705]
  • Platen (away) – [1712], [1713]
  • Platen (home) – [1714], [1715]
  • LCD display information: The ink absorber is almost full. Select [OK] to continue printing. Contact the repair center
Service Call Errors
  • Alternate flashing by alarm and power LED: 7 times
  • Error [Error code]: Ink absorber full
  • Main (black) – [5B02], [5B03]
  • Main (color) – [5B04], [5B05]
  • Platen (away) – [5B12], [5B13]
  • Platen (home) – [5B14], [5B15]
  • Conditions: The ink absorber becomes full.
Solution: Reset the printer
  • Reset Canon Pixma MX370, MX371, MX372, MX374, MX375, MX376, MX377, MX378 error Ink Absorber Full
  • Before resetting, the printer must be in Service Mode.
STEP 1 - Enter Service Mode
Service mode operation procedures:
  1. Turn off a printer
  2. Press and hold the STOP button
  3. Press and hold the ON button (do not release both buttons)
  4. Release the STOP button (do not release the ON button)
  5. While holding the ON button, press the STOP button 5 times **, and then release both the ON and STOP buttons together.
About point 5):
While holding the ON button, press and releasethe STOP button 4 times, then press and hold the STOP buttons, then release both the ON and STOP buttons together.
**: To disable  scanner error detection and start the instrument in  service mode, hold down the ON button and press the STOP button 6 times. So you can use service mode  without a scanner.  When the power LED is green,  the printer is ready to go into service mode. If the power light is not  green, the printer cannot enter service mode. Turn off the printer and  repeat the service mode procedure. 
STEP 2 - Reset error Ink Absorber Full
To reset error Ink Absorber Full use Canon Service Tool v.3400
  1. Download Canon  Service Tool v.3400
  2. Extract the file and open the service tool. If the service tool does not open, disconnect the USB cable and then open the service tool. 
  3. Reconnect the USB cable after opening the Service Tool.  
  4. Load  A4 or Letter size paper 
  5.  For maintenance help, press the EEPROM button (1) to print information  before resetting.  Clear the ink counter, select All (2), then press Install (3). After the ink absorber counter is reset, the counter value is automatically printed. Clear Ink Counters - Select all means: Clear all four ink absorber counters (primary_black, primary_color, roller_missing, roller_original). Select Destination, Region (4): ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR, LTN, TWN, USA, then press SET (5). After resetting, press the EEPROM button (1) to print the information again. 
  6.  Compare EEPROM information before and after reset.  If everything is fine, close the service tool. 
  7.  Turn off the printer (wait 10 seconds) 
  8.  Turn on the printer and the printer is ready to use.
If you are having trouble setting up or using your Canon Pixma MX370, you can refer to the printer's manual or user guide for instructions. You can also contact Canon customer support or visit their website for additional support and troubleshooting guidance.

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