How to fix error code 0x61011be5 or ox61011be5 on HP printers

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General Printer Error 0x61011be5.

• Appears on these HP printers: D7560, C309A, C5390, C6380, ...
• Genraly it's a carriage jam or a printhead issue.

Solution 1: Do a reset of the printer to factory default settings

• Make sure the device is turned on.
• Unplug the power cord from the All-In-One and from the wall outlet.
• wait a minute Connect the power cord to the printer and to a wall outlet.
• Disconnect the power cable from the printer (while the printer is on) and wait 20 seconds.
• Then press and hold "#" and "6" while plugging in the power cord.
• After connecting the power cord, release the button.

 Solution 2:

• Open the printer and wait for the carriage to move.
• Remove the ink cartridge from the print head.
• Using a cotton swab dipped in hot water, gently clean the printhead and each ink cartridge until there are no traces of ink left on the swab.
• Replace the cartridge when everything is dry.
• Run a print test. If the error is still here, there are two possibilities.
• The error occurs because one of the ink cartridges is defective.
• The print head needs to be replaced. (CN642A)